Guest Experience Specialist: Front Desk & Service

Drury Hotels Company, LLC; Urbana (IL); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Quarterly bonus up to $3,200 annually

Paid time off

Hotel discounts & free room nights

Company-matched 401(k)

Mentorship and internal promotions

Job summary

Drury Inn & Suites in Champaign, IL is seeking a friendly Front Desk Associate to welcome guests, handle check-in/out, and promote hotel programs. You will manage guest records, cash handling, and contribute to a welcoming environment with a +1 Service attitude.

The role includes breakfast and Kickback service support, a discretionary quarterly bonus, and opportunities for growth through mentorship and internal promotions.

Qualifications

• Friendly and helpful demeanor for guest interactions
• Attention to detail while managing front desk tasks
• Ability to handle cash transactions and maintain records
• Clear spoken and written English communication

Responsibilities

• Greet and assist guests at check-in and check-out with a positive, helpful attitude
• Promote hotel programs and manage guest records and cash handling accurately
• Support breakfast and Kickback service with setup and cleanup
• Provide courteous, professional service to guests and colleagues

Skills

Customer service

Cash handling

Multitasking

English fluency

Job description

Drury Inn & Suites in Champaign, IL is seeking a friendly Front Desk Associate to welcome guests, handle check-in/out, and promote hotel programs. You will manage guest records, cash handling, and contribute to a welcoming environment with a +1 Service attitude.

The role includes breakfast and Kickback service support, a discretionary quarterly bonus, and opportunities for growth through mentorship and internal promotions.