Guest Experience Dispatcher - Front Office

Hei Hotels Inc.; Atlanta (GA); Hybrid; USD 26,000 - 36,000; Full time

Benefits offered by this job

Free parking

Discounted train passes

Complimentary meals

Discounted spa services

Cross-training

Promotional opportunities

Tuition reimbursement

Job summary

The Whitley - Atlanta, an HEI Hotels and Resorts property, is seeking a friendly Telephone Operator to join our Front Office team on-site in Buckhead. This role handles guest calls, wake-up services, and routing to the right departments with a calm, professional voice.

Flexibility with shifts is available; full-time opportunities with training, growth, and benefits such as parking and staff meals are provided.

Qualifications

• Must communicate well with guests.
• Ability to input information into computer system.
• Maintain calm and professional demeanor during emergencies.

Responsibilities

• Answer telephone calls and greet callers professionally.
• Direct calls to extensions using computer console.
• Input and relay messages and wake-up calls.
• Page guests and coordinate with security and operations.
• Assist with emergencies and maintain calm under pressure.

Skills

Customer service

Communication skills

Multitasking

Computer input

Job description

The Whitley - Atlanta, an HEI Hotels and Resorts property, is seeking a friendly Telephone Operator to join our Front Office team on-site in Buckhead. This role handles guest calls, wake-up services, and routing to the right departments with a calm, professional voice.

Flexibility with shifts is available; full-time opportunities with training, growth, and benefits such as parking and staff meals are provided.