Hotel Front Desk & Guest Services Concierge

The Whitley Hotel; Atlanta (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Free parking

Complimentary meals

Discounted spa services

Tuition reimbursement

Promotional opportunities

Job summary

The Whitley Hotel in Buckhead, Atlanta is seeking a Front Office Associate to deliver exceptional guest service at the heart of our luxury hotel. You will handle guest requests, phone inquiries, and coordination with other departments to ensure a seamless guest experience.

Join a dynamic team and contribute to a welcoming environment with strong emphasis on professionalism, courtesy, and efficient, accurate information handling. Eligible for HEI benefit programs and career growth opportunities.

Qualifications

• Must communicate well with guests.
• Patience and diplomacy to diffu se anger and collect information.
• Ability to input information using a moderately complex computer system.
• Able to sit and perform essential functions in confined spaces.
• Strong verbal and written communication for diverse audiences.

Responsibilities

• Answer telephone calls promptly and greet callers with a positive voice.
• Direct calls using a computer console and route to the correct extension.
• Transcribe messages accurately and verify details.
• Input wake-up information into the system and confirm times with guests.
• Page guests and patrons using the public address system.
• Act as dispatcher for security, guest services and property operations.
• Provide timely information via paging and radios for emergencies and requests.
• Answer basic inquiries such as time, extension numbers and outlet hours.
• Respond to emergency lines and document details.
• Remain calm during emergencies and heavy activity, resolve issues using good judgment.
• Adhere to attendance rules and be available for shifts.
• Perform other job-related duties as assigned.

Skills

Guest communication

Diplomacy with guests

Computer input

Verbal and written communication

Job description

The Whitley Hotel in Buckhead, Atlanta is seeking a Front Office Associate to deliver exceptional guest service at the heart of our luxury hotel. You will handle guest requests, phone inquiries, and coordination with other departments to ensure a seamless guest experience.

Join a dynamic team and contribute to a welcoming environment with strong emphasis on professionalism, courtesy, and efficient, accurate information handling. Eligible for HEI benefit programs and career growth opportunities.