Front Desk Guest Services Specialist

Hotel Equities; Hawthorne, Northern (CA, KY); Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health Insurance

Paid Vacation

Sick Time

401(k) Retirement Plan

Employee Assistance Program

Career Growth Opportunities

Hotel Discounts

Employee Referral Program

Life Insurance

Flexible Spending Account

Parental Leave

Job summary

Hotel Equities, a multi-award-winning hotel development and hospitality management company, seeks a friendly Guest Services Representative to join our team. You will welcome guests, assist with check-in/check-out, and support daily operations with a service-first mindset.

Ideal candidates communicate clearly, handle payments and reservations, and adapt to flexible hours, including nights, weekends, and holidays.

Qualifications

• Previous hotel/front desk/customer service experience preferred.
• Strong verbal and written communication skills.
• Basic computer and cash-handling skills.
• Ability to work flexible hours including nights, weekends, and holidays.

Responsibilities

• Welcome guests and provide friendly, professional service throughout their stay.
• Process arrivals, departures, reservations, payments, and guest requests accurately.
• Respond promptly to questions, concerns, and special requests.
• Resolve routine guest issues and elevate concerns to management when appropriate.
• Maintain accurate guest information, records, and shift documentation.
• Communicate effectively with housekeeping, maintenance, sales, and other departments.

Skills

Customer service

Communication

Cash handling

Computer skills

Flexibility

Hospitality experience

Education

High school diploma or equivalent

Tools

PMS

POS systems

Microsoft Office

Job description

Hotel Equities, a multi-award-winning hotel development and hospitality management company, seeks a friendly Guest Services Representative to join our team. You will welcome guests, assist with check-in/check-out, and support daily operations with a service-first mindset.

Ideal candidates communicate clearly, handle payments and reservations, and adapt to flexible hours, including nights, weekends, and holidays.