Guest Service Pro - Front Desk & Growth Path

Dr-Hotel-Employee-Leasing-LL; Princeton (NJ); On-site; USD 30,000 - 38,000; Full time

Job summary

Dr-Hotel-Employee-Leasing-LL is seeking a friendly Guest Service Representative to welcome guests, assist with check-ins and check-outs, manage reservations, and support daily front desk operations for a smooth guest experience. You will be the first and last impression, answering questions, resolving issues, handling payments, coordinating with housekeeping, and providing local information.

A professional, reliable presence and strong communication are essential, with flexibility for weekends

Qualifications

• Strong customer service and communication skills.
• Friendly, professional presence.
• Comfortable using computers and hotel systems.
• Dependable, organized and able to multitask.
• Flexible to work weekends and holidays; prior hotel or customer service experience is helpful but not required.

Responsibilities

• Greet guests and provide friendly, helpful service.
• Assist with check-ins, check-outs, room assignments, and reservations.
• Answer guest questions and resolve issues promptly.
• Operate the front desk system and process payments.
• Communicate with housekeeping and other departments.
• Maintain the front desk area in a clean and organized manner.
• Handle guest requests and escalate concerns when needed.
• Provide local information and general hotel assistance.

Skills

Guest service

Communication

Friendly demeanor

Multitasking

Problem solving

Cash handling

Tools

Front desk system

POS terminal

Job description

Dr-Hotel-Employee-Leasing-LL is seeking a friendly Guest Service Representative to welcome guests, assist with check-ins and check-outs, manage reservations, and support daily front desk operations for a smooth guest experience. You will be the first and last impression, answering questions, resolving issues, handling payments, coordinating with housekeeping, and providing local information.

A professional, reliable presence and strong communication are essential, with flexibility for weekends