Guest Services Pro — Flexible Hours at Boutique Hotels

Charmant Operations LLC; La Crosse (WI); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Employee discounts

Paid time off

Training & development

401K

Medical benefits

24/7 Online care

Pet insurance

Job summary

Charmant Hotel in La Crosse, Wisconsin, part of Geronimo Hospitality Group, is seeking a Guest Services Representative to warmly welcome guests and ensure a memorable stay. You’ll be the first impression, handle arrivals and check-ins, answer questions, and coordinate with other departments to deliver outstanding service.

Join a team that values hospitality, professional communication, and a can-do attitude.

Qualifications

• Excellent communication skills and professional attitude.
• Experience in customer service is preferred.
• Ability to use a variety of computer applications.

Responsibilities

• Process guest arrivals and departures, including all necessary payments.
• Coordinate room assignments and pre-arrivals.
• Handle guests' concerns.
• Offer referrals for services and handle requests for information.
• Handle and store luggage.
• Assist with the check-in and check-out of groups and tours.
• Assist other departments as required.

Skills

Excellent communication skills

Customer service experience

Conflict resolution

Education

High school diploma or equivalent

Tools

Computer applications

Job description

Charmant Hotel in La Crosse, Wisconsin, part of Geronimo Hospitality Group, is seeking a Guest Services Representative to warmly welcome guests and ensure a memorable stay. You’ll be the first impression, handle arrivals and check-ins, answer questions, and coordinate with other departments to deliver outstanding service.

Join a team that values hospitality, professional communication, and a can-do attitude.