Guest Services Associate — Flexible Shifts & Growth

WI- Home2 Suites Madison Central; Madison (WI); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

Worldwide hotel discounts and free- or

Job summary

NCG Hospitality is hiring a Guest Services Representative to provide courteous, prompt service to guests, handling phones, reservations, and check-in/out with a friendly, professional approach.

The role emphasizes guest satisfaction, sales opportunities, and maintaining a high level of service in a fast-paced environment. Weekend and holiday availability is required, with morning and evening shifts available.

Qualifications

• Customer service experience required.
• Accurate cash handling experience desired.
• Strong oral and written communication and interpersonal skills.
• Strong attention to detail, organization and follow-up abilities.
• Positive attitude, outgoing and friendly demeanor.

Responsibilities

• Answer phones, take reservations, check guests in/out and interact with guests professionally.
• Use property management system to manage reservations and payments.
• Provide highest level of service by anticipating guest needs and addressing requests.
• Demonstrate sales techniques to maximize occupancy and revenue.

Skills

Customer service experience

Cash handling experience

Oral and written communication

Attention to detail

Ability to work in fast-paced setting

Job description

NCG Hospitality is hiring a Guest Services Representative to provide courteous, prompt service to guests, handling phones, reservations, and check-in/out with a friendly, professional approach.

The role emphasizes guest satisfaction, sales opportunities, and maintaining a high level of service in a fast-paced environment. Weekend and holiday availability is required, with morning and evening shifts available.