Guest Service Pro - Daily Pay & Career Growth

Schulte Hospitality Group; Madison (WI); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Daily pay

Telemedicine

Health and life insurance

401k match

Parental leave

Paid time off

Holiday pay

Pet insurance

Employee assistance program

Schulte Savings Marketplace discounts

Job summary

Schulte Hospitality Group in Madison, WI, seeks a dynamic Guest Service Representative to welcome guests, answer questions, and assist with check-in and check-out. You will greet guests, manage phone calls, and support cash handling according to hotel procedures, ensuring a seamless arrival experience.

This role requires at least one year in front desk operations, strong communication skills, and basic computer literacy.

Qualifications

• Basic computer skills for front desk operations.
• Clear verbal and written communication with guests and teammates.
• Strong customer service focus and hospitality mindset.
• Excellent time management to handle busy front desk periods.

Responsibilities

• Greet guests and assist with check-in/check-out processes.
• Answer calls promptly and transfer or assist as needed.
• Count and reconcile cash at shift start/end and report discrepancies.
• Maintain a clean, organized front desk area and lobby.
• Provide guest information and handle inquiries professionally.

Skills

Basic computer skills

Effective verbal and written comms

Customer service mindset

Time management

Education

High School diploma

Job description

Schulte Hospitality Group in Madison, WI, seeks a dynamic Guest Service Representative to welcome guests, answer questions, and assist with check-in and check-out. You will greet guests, manage phone calls, and support cash handling according to hotel procedures, ensuring a seamless arrival experience.

This role requires at least one year in front desk operations, strong communication skills, and basic computer literacy.