Guest Experience Front Desk Agent (Flexible Shifts)

Hyatt Hotels Corporation; Pittsburgh (Allegheny County); Hybrid; USD 21,000 - 26,000; Full time

Job summary

Hyatt Place Madison/Downtown in Madison, WI seeks a front desk associate to greet guests, register arrivals, and close out accounts at checkout, ensuring a high-quality stay. This 24/7 operation requires friendly service, accurate billing, and seamless communication with guests and team members.

The role involves cash handling, inputting data into a computer system, answering phones, and resolving guest concerns with discretion and courtesy. Flexibility with shifts is required.

Qualifications

• High school diploma preferred.
• Hospitality experience preferred but not required.
• Ability to use a calculator and perform basic math.
• Ability to communicate effectively with guests and colleagues.

Responsibilities

• Greet guests with a friendly welcome and assist with check-in/out.
• Process registrations and room charges using the computer system.
• Verify and imprint payment methods and handle cash; balance as needed.
• Answer phones promptly and relay messages to guests.
• Resolve guest issues or complaints following company guidelines.

Skills

Customer service

Cash handling

Communication skills

English fluency

Education

High school diploma

Tools

POS system

MS Office

Job description

Hyatt Place Madison/Downtown in Madison, WI seeks a front desk associate to greet guests, register arrivals, and close out accounts at checkout, ensuring a high-quality stay. This 24/7 operation requires friendly service, accurate billing, and seamless communication with guests and team members.

The role involves cash handling, inputting data into a computer system, answering phones, and resolving guest concerns with discretion and courtesy. Flexibility with shifts is required.