Guest Services Pro — Boutique Hotel, Flexible Hours

The-Delafield-Hote; Delafield (WI); On-site; USD 34,000 - 50,000; Full time

Benefits offered by this job

Employee Discounts

Paid Time Off

Training & Development Opportunities

401K

Medical Benefits

24/7 Online Care

Pet Insurance

Job summary

Geronimo Hospitality Group's Delafield Hotel seeks a Guest Services Representative to greet guests, manage arrivals/departures, and coordinate room assignments. You will work in the lobby/reception, providing exceptional service and information to guests to create memorable stays.

The role requires a high school diploma, excellent communication, and comfort with multiple computer programs. Irregular hours include nights, weekends, and holidays; EEO employer.

Qualifications

• High school diploma or equivalent.
• Excellent communication and a professional attitude.
• Effective conflict management and decision making abilities.
• Ability to use a variety of computer applications.

Responsibilities

• Process guest arrivals and departures and handle payments.
• Coordinate room assignments and pre-arrivals.
• Address guest concerns and requests for information.
• Assist with check-in/check-out for groups and tours as needed.
• Handle and store luggage and support other departments.

Skills

Customer service

Communication

Conflict resolution

Computer skills

Education

High school diploma

Tools

POS systems

Job description

Geronimo Hospitality Group's Delafield Hotel seeks a Guest Services Representative to greet guests, manage arrivals/departures, and coordinate room assignments. You will work in the lobby/reception, providing exceptional service and information to guests to create memorable stays.

The role requires a high school diploma, excellent communication, and comfort with multiple computer programs. Irregular hours include nights, weekends, and holidays; EEO employer.