Guest Experience Specialist - Boutique Hotel Team

Geronimo Hospitality Group; La Crosse (WI); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Employee Discounts

Paid Time Off

Training & Development Opportunities

401K

Medical Benefits

24/7 Online Care

Pet Insurance

Job summary

Geronimo Hospitality Group is seeking a Guest Services Representative to join our front desk team in La Crosse, WI. You will work in the hotel lobby or reception area, delivering friendly service, handling guest requests, and ensuring memorable stays.

We value excellent communication, a professional attitude, and the ability to manage conflicts as part of daily guest interactions. This role offers varied hours and opportunities to engage with guests across properties.

Qualifications

• High school diploma or equivalent required.
• Excellent communication skills and professional attitude.
• Effective conflict management and decision making.
• Ability to use a variety of computer applications.
• Previous experience in customer service.

Responsibilities

• Process guest arrivals and departures and collect payments.
• Coordinate room assignments and pre-arrivals.
• Address guest concerns and provide information.
• Assist guests with requests and occasional luggage handling.
• Support other departments and groups during check-in/check-out.

Skills

Customer service

Communication

Conflict resolution

Problem solving

Education

High school diploma or equivalent

Job description

Geronimo Hospitality Group is seeking a Guest Services Representative to join our front desk team in La Crosse, WI. You will work in the hotel lobby or reception area, delivering friendly service, handling guest requests, and ensuring memorable stays.

We value excellent communication, a professional attitude, and the ability to manage conflicts as part of daily guest interactions. This role offers varied hours and opportunities to engage with guests across properties.