Guest Services Representative - The Charmant Hotel

Charmant Operations LLC; La Crosse (WI); Presencial; USD 17 000 - 25 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Employee discounts

Paid time off

Training & development

401K

Medical benefits

24/7 Online care

Pet insurance

Resumo da oferta

Charmant Hotel in La Crosse, Wisconsin, part of Geronimo Hospitality Group, is seeking a Guest Services Representative to warmly welcome guests and ensure a memorable stay. You’ll be the first impression, handle arrivals and check-ins, answer questions, and coordinate with other departments to deliver outstanding service.

Join a team that values hospitality, professional communication, and a can-do attitude.

Qualificações

• Excellent communication skills and professional attitude.
• Experience in customer service is preferred.
• Ability to use a variety of computer applications.

Responsabilidades

• Process guest arrivals and departures, including all necessary payments.
• Coordinate room assignments and pre-arrivals.
• Handle guests' concerns.
• Offer referrals for services and handle requests for information.
• Handle and store luggage.
• Assist with the check-in and check-out of groups and tours.
• Assist other departments as required.

Conhecimentos

Excellent communication skills

Customer service experience

Conflict resolution

Formação académica

High school diploma or equivalent

Ferramentas

Computer applications

Descrição da oferta de emprego

Description

STEP INTO THE BIG LEAGUES

Geronimo Hospitality Group ain't your normal work environment. We are a collection of award winning boutique hotels, restaurants and clubs with cool people who believe THE STATUS QUO SUCKS and we do everything we can to live by that motto. At Geronimo Hospitality Group, we don't raise the bar. We are the bar. We create destinations, not pit stops, and we're looking for people who are ready to join a team that pushes boundaries and values hard work every day.

CHARMANT HOTEL

Historic bones, modern soul. Set in a restored 1898 candy factory, The Charmant Hotel delivers boutique luxury with warm design, rooftop river views, and effortless hospitality in the heart of downtown La Crosse.

PERKS OF THE JOB

• Employee Discounts
• Paid Time Off
• Training & Development Opportunities
• 401K
• Medical Benefits
• 24/7 Online Care
• Pet Insurance
• and more

We demand a competitive spirit and offer you the chance to build your own future in return.

YOUR ROLE IN CREATING GERONIMOMENTS

In this role, you'll be a key part of our team, ensuring that every guest leaves with a lasting impression. Your voice matters here - use it to build the future, make an impact, and continuously improve the guest experience.

Often a guest's first impression of a property is the result of a Guest Services Representative's skills and abilities. As the Guest Services Representative you will provide many guest services, working in the lobby or reception areas of the hotel. The position is challenging, varied and offers the opportunity to work flexible hours and meet many new people

WHAT YOUR DAY WILL LOOK LIKE

• Process guest arrivals and departures, including all necessary payments
• Handle & coordinate room assignments and pre-arrivals
• Handle guests' concerns
• Offer referral for services and handle requests for informationHandle and store luggage
• Assist with the check-in and check-out of groups and tours
• Assist other departments as required

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Requirements

WHAT IT TAKES TO SUCCEED

Education

• High school diploma or equivalent

Experience and/or Training

• Excellent communication skills and professional attitude
• Effective conflict management and decision making

Technology/Equipment

• Ability to use a variety of computer applications

YOU'LL STAND OUT IF YOU BRING

Experience and/or Training

• Previous experience in customer service

MANDATORY REQUIREMENT

• U.S. Work Authorization (required).

JOIN A TEAM THAT MAKES AN IMPRESSION

At Geronimo Hospitality Group, we are cool people who work hard. Every shift, every day, we push the boundaries and strive to be the best. If you're ready to own your work and create exceptional experiences, we want you on our team! Geronimo Hospitality Group is an Equal Employment Opportunity employer.