Guest Services Representative - The Charmant Hotel

Geronimo Hospitality Group; La Crosse (WI); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Employee Discounts

Paid Time Off

Training & Development Opportunities

401K

Medical Benefits

24/7 Online Care

Pet Insurance

Job summary

Geronimo Hospitality Group is seeking a Guest Services Representative to join our front desk team in La Crosse, WI. You will work in the hotel lobby or reception area, delivering friendly service, handling guest requests, and ensuring memorable stays.

We value excellent communication, a professional attitude, and the ability to manage conflicts as part of daily guest interactions. This role offers varied hours and opportunities to engage with guests across properties.

Qualifications

• High school diploma or equivalent required.
• Excellent communication skills and professional attitude.
• Effective conflict management and decision making.
• Ability to use a variety of computer applications.
• Previous experience in customer service.

Responsibilities

• Process guest arrivals and departures and collect payments.
• Coordinate room assignments and pre-arrivals.
• Address guest concerns and provide information.
• Assist guests with requests and occasional luggage handling.
• Support other departments and groups during check-in/check-out.

Skills

Customer service

Communication

Conflict resolution

Problem solving

Education

High school diploma or equivalent

Job description

Description

STEP INTO THE BIG LEAGUES

Geronimo Hospitality Group ain't your normal work environment. We are a collection of award winning boutique hotels, restaurants and clubs with cool people who believe THE STATUS QUO SUCKS and we do everything we can to live by that motto. At Geronimo Hospitality Group, we don't raise the bar. We are the bar. We create destinations, not pit stops, and we're looking for people who are ready to join a team that pushes boundaries and values hard work every day.

CHARMANT HOTEL

Historic bones, modern soul. Set in a restored 1898 candy factory, The Charmant Hotel delivers boutique luxury with warm design, rooftop river views, and effortless hospitality in the heart of downtown La Crosse.

PERKS OF THE JOB

• Employee Discounts
• Paid Time Off
• Training & Development Opportunities
• 401K
• Medical Benefits
• 24/7 Online Care
• Pet Insurance
• and more

We demand a competitive spirit and offer you the chance to build your own future in return.

YOUR ROLE IN CREATING GERONIMOMENTS

In this role, you'll be a key part of our team, ensuring that every guest leaves with a lasting impression. Your voice matters here - use it to build the future, make an impact, and continuously improve the guest experience.

Often a guest's first impression of a property is the result of a Guest Services Representative's skills and abilities. As the Guest Services Representative you will provide many guest services, working in the lobby or reception areas of the hotel. The position is challenging, varied and offers the opportunity to work flexible hours and meet many new people

WHAT YOUR DAY WILL LOOK LIKE

• Process guest arrivals and departures, including all necessary payments
• Handle & coordinate room assignments and pre-arrivals
• Handle guests' concerns
• Offer referral for services and handle requests for informationHandle and store luggage
• Assist with the check-in and check-out of groups and tours
• Assist other departments as required

GHG24

Requirements

WHAT IT TAKES TO SUCCEED

Education

• High school diploma or equivalent

Experience and/or Training

• Excellent communication skills and professional attitude
• Effective conflict management and decision making

Technology/Equipment

• Ability to use a variety of computer applications

YOU'LL STAND OUT IF YOU BRING

Experience and/or Training

• Previous experience in customer service

MANDATORY REQUIREMENT

• U.S. Work Authorization (required).

JOIN A TEAM THAT MAKES AN IMPRESSION

At Geronimo Hospitality Group, we are cool people who work hard. Every shift, every day, we push the boundaries and strive to be the best. If you're ready to own your work and create exceptional experiences, we want you on our team! Geronimo Hospitality Group is an Equal Employment Opportunity employer.