Guest Services Pro | Front Desk (Part-Time, Fast-Paced)

Hotel Avail, Tapestry Collection by Hilton Rogers

Rogers (AR)

On-site

USD 17,000 - 22,000

Part time

6 days ago

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Benefits offered by this job

Medical, Dental, and Vision coverage

Paid vacation time

401k retirement plan

Employee hotel rates

Job summary

Hotel Avail, A Tapestry Collection By Hilton in Rogers, Arkansas, seeks an energetic guest services representative to deliver outstanding guest experiences in a fast-paced environment. The role is part-time and includes a competitive wage and benefits package.

You will check guests in and out, assist with requests, and collaborate with departments to ensure room availability is accurately communicated. Applicants should have at least 1 year of customer service and hotel experience, strong

Qualifications

Preferred 1 year of customer service experience.
Must have a minimum of 1 year in hotel experience or a related degree.
Exceptional verbal and written communication skills.
Ability to cultivate a productive team that embodies PEACH.
Ability to work in a fast-paced, high-pressure environment where priorities are constantly changing.
Ability to work weekends, particularly Sundays preferred.

Responsibilities

Provide outstanding service while checking guests in and out.
Be a guest advocate by responding to requests and concerns with a sense of urgency and empathy.
Process payments for guests and make necessary changes/updates to their accounts.
Enter and update reservation information in the system.
Collaborate with other departments to communicate information about room availability and status.
Maintain the front desk ensuring the area is clean, welcoming, and organized.