Guest Services Pro - Elevate Stays (Flexible Hours)

Hotel Equities; Tulsa (OK); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Vacation & Holidays

401(k) Retirement Plan

Employee Assistance Program

Job summary

Hotel Equities is seeking a friendly Guest Services Representative to join our team at our Tulsa property. You will welcome guests, assist with arrivals and departures, reservations, payments, and requests, and support smooth daily operations.

We value hospitality, reliability, and a service-first mindset. The role requires strong communication, basic computer skills, cash handling, and flexibility to work nights, weekends, and holidays.

Qualifications

• High school diploma or equivalent preferred.
• Previous hotel/front desk/customer service experience preferred.
• Strong verbal and written communication skills.
• Basic computer and cash-handling skills.
• Ability to work flexible hours, including nights, weekends, and holidays, as needed.

Responsibilities

• Welcome guests and provide friendly, professional service throughout their stay.
• Process arrivals, departures, reservations, payments, and guest requests accurately.
• Respond promptly to questions, concerns, and special requests.
• Resolve routine guest issues and elevate concerns to management when appropriate.
• Maintain accurate guest information, records, and shift documentation.
• Communicate effectively with housekeeping, maintenance, sales, and other hotel departments.
• Promote hotel services, amenities, and relevant guest opportunities.
• Follow cash-handling, security, privacy, and hotel operating procedures.
• Monitor the lobby and front desk area to maintain a welcoming and organized environment.
• Complete assigned shift responsibilities and maintain effective communication during handoffs.
• Perform other duties as assigned.

Skills

Customer service

Verbal & written communication

Professionalism

Flexibility

Cash handling

Education

High school diploma

Tools

PMS

POS systems

Microsoft Office

Job description

Hotel Equities is seeking a friendly Guest Services Representative to join our team at our Tulsa property. You will welcome guests, assist with arrivals and departures, reservations, payments, and requests, and support smooth daily operations.

We value hospitality, reliability, and a service-first mindset. The role requires strong communication, basic computer skills, cash handling, and flexibility to work nights, weekends, and holidays.