Guest Services Specialist — Elevate Guest Stays (Flexible Hours)

Hotel Equities; Coralville (IA); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Vacation & Holiday Pay

Same-day pay

401(k)

Life insurance

Parental leave

Referral program

Job summary

Hotel Equities in Coralville, IA is seeking a Guest Services Representative for the Home2 Suites. You will greet guests, check them in/out, handle reservations, and provide information about local area and hotel services.

The role requires strong communication, cash handling, and computer skills, with a high school diploma. Availability for nights, weekends, and holidays is expected, with a focus on delivering welcoming, professional service.

Qualifications

• High School diploma /Secondary qualification or equivalent.
• Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.
• Excellent communication and customer service skills.

Responsibilities

• Greet and register guests, verify reservations, and accept payments.
• Assist guests with luggage and provide local area information.
• Handle check-ins/check-outs and respond promptly to guest concerns.
• Upsell rooms and hotel amenities where appropriate.

Skills

Customer service

Communication

Cash handling

Computer literacy

Education

High School diploma

Job description

Hotel Equities in Coralville, IA is seeking a Guest Services Representative for the Home2 Suites. You will greet guests, check them in/out, handle reservations, and provide information about local area and hotel services.

The role requires strong communication, cash handling, and computer skills, with a high school diploma. Availability for nights, weekends, and holidays is expected, with a focus on delivering welcoming, professional service.