Front Desk Agent

Hyatt Hotels Corporation; Truckee (CA); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Free Parking

Tuition Reimbursement

Growth and Development Opportunities

Job summary

Hyatt Vacation Club in the United States is seeking a Guest Services Agent to assist Owners/guests with villa check-ins, overview of amenities, hours, and local activities, delivering memorable vacation experiences.

The role emphasizes listening to guest needs, coordinating with other departments, guiding guests through room features, and following safety procedures; requires availability for varied shifts, including weekends and holidays; physical tasks may be required.

Qualifications

• Provides excellent guest service and problem solving to guest inquiries.
• Ability to interact with guests and colleagues professionally.
• Wollows company policies and safety procedures.

Responsibilities

• Checks Owners/guests into villas and reviews amenities, services, hours, and local activities.
• Responds to guest questions and coordinates with other departments to resolve issues.
• Explains room features and guidance on using keys, ice, vending, etc.
• Follows up to ensure guest requests are met.
• Answers calls and routes to the correct department.
• May assist with bellman and runner duties.

Skills

Customer service

Communication

Teamwork

Job description

Close Inclusive Collection Job Postings Notification

Shift: 2nd; must be available to work weekends and holidays

Position type: Full Time

Hourly Wages: 2300

Are you looking for a place where meaningful moments are made together?

At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at HVC, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where everyone is connected by care and inclusivity.

Where great benefits lead to a life fulfilled.

Competitive Pay

Credit Union Membership

Tuition Reimbursement

Professional Counseling & Family Support

Growth and Development Opportunities

*Benefit Eligibility will vary by position

Site Specific Perk:

Free Parking

Department celebrations

Monthly associate recognition and reward programs

Discounts on local food, fitness, recreation

Seasonal Retention Bonus

As a Guest Services Agent, a typical day will include:

Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.

Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.

Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)

Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.

Answers telephone calls and routes calls to the proper department as applicable.

May be asked to assist with bellman and runner duties depending on facility or location.

Guest Experience and Company Standards

Welcome and greet guests and anticipate and address their needs.

Interact with colleagues and guests professionally and promptly.

Contribute to team goals.

Always follow company policies and safety procedures.

To Become a Guest Services Agent at HVC:

Available to work various shifts, holidays, and both weekend days.

Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.

Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.

Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

Specific job duties may differ by property, size of team, or facility.

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.

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