Front Desk Agent

Hyatt; Cathedral City (CA); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

Competitive Pay

Travel discounts

Professional Counseling & Family Support

Free On-Site Parking

Free Golf

Discounted meals

Monthly associate recognition programs

Job summary

A leading vacation club in Cathedral City seeks a part-time Guest Services Agent to enhance guests' holiday experiences. Responsibilities include checking guests into their villas, responding to inquiries, and ensuring satisfaction throughout their stay. Applicants should possess strong communication and customer service skills and be able to handle physical tasks. Enjoy competitive pay and various onsite benefits in a supportive work environment.

Qualifications

• Ability to work various shifts, holidays, and weekends.
• Capable of lifting and carrying items up to 25lbs.
• Must perform physical tasks such as bending, twisting, and standing for extended periods.

Responsibilities

• Check owners/guests into their villas and review amenities.
• Respond positively to guests' questions and concerns.
• Identify and explain room features to guests.
• Follow up with guests to ensure satisfaction.
• Answer telephone calls and route them appropriately.

Skills

Customer service skills

Active listening

Communication skills

Job description

Position Type: Part Time, Seasonal

Are you looking for a place where meaningful moments are made together?

At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at HVC, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where everyone is connected by care and inclusivity.

Where Great Benefits Lead To a Life Fulfilled.

• Competitive Pay
• Travel discounts
• Professional Counseling & Family Support
• Growth and Development Opportunities
• *Benefit Eligibility will vary by position

Site Specific Perks

• Free On-Site Parking
• Free Golf
• Discounted meals
• Department celebrations
• Associate Appreciation Week
• Monthly associate recognition and reward programs
• Monthly phone stipend

As a Guest Services Agent, a typical day will include:

• Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.
• Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.
• Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)
• Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.
• Answers telephone calls and routes calls to the proper department as applicable.
• May be asked to assist with bellman and runner duties depending on facility or location.

Guest Experience And Company Standards

• Welcome and greet guests and anticipate and address their needs.
• Interact with colleagues and guests professionally and promptly.
• Contribute to team goals.
• Always follow company policies and safety procedures.

To Become a Guest Services Agent at HVC:

• Available to work various shifts, holidays, and both weekend days.
• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
• Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.
• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.
• Specific job duties may differ by property, size of team, or facility.

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third‑party management company that is responsible for all employment benefits and obligations at this location.