Guest Experience Lead - Restaurant Host

The Hotel at Avalon; Virginia Beach, Northern (VA, KY); Hybrid; USD 20,000 - 29,000; Full time

Benefits offered by this job

401(k) matching

Employee housing discounts

Hotel room discounts

Pet insurance

Healthcare options

Job summary

HEI Hotels & Resorts is hiring for a host/hostess at the Marriott Virginia Beach Oceanfront Resort on the Virginia Beach boardwalk. You will be the first impression, welcome guests, coordinate seating, and support restaurant operations.

The role emphasizes guest interaction, memorizing menu items, and providing solutions with a friendly attitude. Competitive hourly pay and benefits are offered, with opportunities for growth within our coastal hospitality portfolio.

Qualifications

• Ability to comprehend guest requests, memos, reservations, promotional materials, event orders and similar written materials.
• Ability to remember, recite and promote the variety of menu items.
• Ability to move throughout a crowded room to seat guests with or without reasonable accommodation.
• Ability to effectively deal with customer complaints and concerns in a friendly and positive manner.
• Ability to establish and maintain effective working relationships with associates, customers, and patrons.
• Effective verbal and written communication skills.

Responsibilities

• Meet and greet guests as they arrive, offer seating, escort to table and present menu.
• Read, maintain, and log daily entries to coordinate communication between shifts and management.
• Maintain proper set-up of dining room.
• Receive records and arrange reservations and special functions.
• Be available to work on a regular basis and comply with attendance rules.
• Perform other restaurant-related duties as assigned.

Skills

Guest communication

Product knowledge

Crowd navigation

Problem solving

Team collaboration

Verbal communication

Job description

HEI Hotels & Resorts is hiring for a host/hostess at the Marriott Virginia Beach Oceanfront Resort on the Virginia Beach boardwalk. You will be the first impression, welcome guests, coordinate seating, and support restaurant operations.

The role emphasizes guest interaction, memorizing menu items, and providing solutions with a friendly attitude. Competitive hourly pay and benefits are offered, with opportunities for growth within our coastal hospitality portfolio.