Oceanfront Dining Concierge Lead

Hei Hotels Inc.; Virginia Beach, Northern (VA, KY); Hybrid; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical & Dental

Vision insurance

Vacation & Sick

Pet insurance

401(k) with match

Employee discounts

Job summary

HEI Hotels & Resorts seeks a friendly host/hostess at the Marriott Virginia Beach Oceanfront Resort on the boardwalk. You will greet guests, seat them, and present menus to create a welcoming first impression.

This hourly role offers $18 per hour, with no tip eligibility, and a comprehensive benefits program including medical, dental, vision, paid time off, pet insurance, and retirement options. Successful candidates excel in guest service and communication.

Qualifications

• Ability to comprehend guest requests, memos, reservations, promotional materials, event orders and similar written materials.
• Ability to remember, recite and promote the variety of menu items.
• Ability to move throughout a crowded room to seat guests with or without reasonable accommodation.
• Ability to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer, and providing positive and proactive solutions.
• Ability to establish and maintain effective working relationships with associates, customers, and patrons.
• Effective verbal and written communication skills.
• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Responsibilities

• Meet and greet guests, offer choice of seating, then escort them to their table and present menu.
• Read, maintain, and make daily entries in the logbook to coordinate communication between shifts and management.
• Maintain proper set-up of dining room.
• Receive records and make any necessary arrangements for reservations and special functions in the restaurant.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job‑related duties as assigned.

Skills

Guest requests

Menu knowledge

Seat guests

Customer service

Relationships

Communication

Adapt communication

Job description

HEI Hotels & Resorts seeks a friendly host/hostess at the Marriott Virginia Beach Oceanfront Resort on the boardwalk. You will greet guests, seat them, and present menus to create a welcoming first impression.

This hourly role offers $18 per hour, with no tip eligibility, and a comprehensive benefits program including medical, dental, vision, paid time off, pet insurance, and retirement options. Successful candidates excel in guest service and communication.