Guest Services Phone Concierge

White Lodging; Charlotte (NC); On-site; USD 42,981,000 - 49,594,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Parental leave

DailyPay

Employee Assistance Program

401(k) match

PTO with rollover

Wellness tools

Referral bonuses

Leadership development

Tuition reimbursement

Hotel discounts

Job summary

White Lodging in Charlotte, NC is seeking an At Your Service Phone Attendant to be the primary contact for guest requests, delivering timely and accurate information with outstanding service. You will answer calls, dispatch staff, and build knowledge of hotel services and the local area to provide thoughtful recommendations while maintaining a courteous, efficient demeanor.

This role emphasizes hospitality and teamwork in a fast-paced environment.

Qualifications

• Excellent customer service and active listening skills.
• Professional phone demeanor and etiquette.
• Clear communication with guests and colleagues.
• Ability to work in a fast-paced hospitality environment.

Responsibilities

• Serve as the main point of contact for guest requests via phone.
• Answer calls, dispatch requests, and follow up to ensure satisfaction.
• Attend to each call with courtesy and efficiency.
• Build knowledge of hotel services and local area to offer recommendations.
• Perform other duties as assigned by supervisors.

Skills

Customer service

Phone etiquette

Communication

Team player

Job description

White Lodging in Charlotte, NC is seeking an At Your Service Phone Attendant to be the primary contact for guest requests, delivering timely and accurate information with outstanding service. You will answer calls, dispatch staff, and build knowledge of hotel services and the local area to provide thoughtful recommendations while maintaining a courteous, efficient demeanor.

This role emphasizes hospitality and teamwork in a fast-paced environment.