Concierge

The Ballantyne, A Luxury Collection Hotel; Charlotte (NC); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Hotel Discounts

Employee Assistance program

Job summary

The Ballantyne, a Luxury Collection Hotel in Charlotte, NC, invites a guest‑centered Concierge to be the first point of contact for our guests, delivering exceptional service and personalized assistance throughout their stay.

You will anticipate needs, arrange dining, tours and transportation, and provide informed recommendations on local attractions. Strong communication, organization, and a friendly attitude are essential for success.

Qualifications

• Experience in customer service or hospitality.
• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Ability to work flexible hours, including weekends and holidays.
• Knowledge of local area and attractions.
• Proficiency in reservation systems and email software.
• Positive and enthusiastic attitude.

Responsibilities

• Greet and welcome guests warmly and professionally.
• Provide information about local attractions, restaurants, and transportation options.
• Assist with luggage handling and room service requests.
• Address guest inquiries and concerns promptly and efficiently.
• Resolve guest complaints and issues in a timely manner.
• Make reservations for dining, shows, tours, and transportation.
• Assist with booking appointments and services within the hotel.
• Provide recommendations based on guest preferences and interests.
• Stay up-to-date on local events, attractions, and cultural activities.
• Offer personalized recommendations tailored to individual guests' needs.
• Manage guest correspondence, including emails and phone calls.
• Maintain accurate records of guest requests and preferences.
• Assist with administrative tasks as needed, such as scheduling and reporting.

Skills

Customer service

Communication

Organization

Time management

Flexible schedule

Local knowledge

Computer skills

Positive attitude

Tools

Reservation systems

Email

Job description

Charlotte, North Carolina, United States

Job Description

Job Description

Department: Front Office

Reports To: Front Office Manager

Northwood Overview

An enterprising organization managing hospitality assets that deliver unique, carefully curated guest experiences. We understand that our people are the hallmark of our success, managing and operating a portfolio of leading hotel assets ranging from select service to lifestyle independent hotels. Our people are the most important assets. We are committed to developing talent and building high performance leadership teams. We understand that the sum of our collective talents and efforts helps us achieve greater results and thrive.

Job Overview

As a Concierge you will be the first point of contact for our guests, providing exceptional customer service and personalized assistance throughout their stay. You will be responsible for anticipating and fulfilling guests' needs, ensuring a seamless and memorable experience.

Responsibilities

Guest Relations

• Greet and welcome guests warmly and professionally.
• Provide information about local attractions, restaurants, and transportation options.
• Assist with luggage handling and room service requests.
• Address guest inquiries and concerns promptly and efficiently.
• Resolve guest complaints and issues in a timely manner.

Reservations and Bookings:

• Make reservations for dining, shows, tours, and transportation.
• Assist with booking appointments and services within the hotel.
• Provide recommendations based on guest preferences and interests.

Local Knowledge:

• Stay up-to-date on local events, attractions, and cultural activities.
• Offer personalized recommendations tailored to individual guests' needs.

Administrative Tasks:

• Manage guest correspondence, including emails and phone calls.
• Maintain accurate records of guest requests and preferences.
• Assist with administrative tasks as needed, such as scheduling and reporting.

Qualifications:

• Proven experience in a customer service or hospitality role.
• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Ability to work flexible hours, including weekends and holidays.
• Knowledge of local area and attractions.
• Proficiency in relevant computer software (e.g., reservation systems, email).
• A positive and enthusiastic attitude.
• Hotel Discounts
• Employee Assistance program

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member. Duties, responsibilities and activities may change or be added at any time with or without notice.

EEO and ADA Statements

The Ballantyne is an Equal Opportunity Employer, committed to maintaining a diverse workforce and inclusive culture. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.

Salary Range

17.00