Guest Services Specialist — In-Room Dining & Concierge

White Lodging Services, Inc.; Austin (TX); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid parental leave

PTO with rollover

Tuition reimbursement

Wellness tools

Unlimited referral bonuses

401(k) with company match

Leadership development opportunities

Room, dining, and travel discounts

Job summary

White Lodging Services, Inc. serves as the AYS Agent, the primary contact for guest requests, inquiries, and in-room dining orders.

You will ensure exceptional service by responding promptly, coordinating with hotel departments, and following up on all requests to guarantee guest satisfaction. The ideal candidate is detail-oriented, guest-focused, and skilled at multitasking in a fast-paced environment, with familiarity of MICROS POS and hospitality workflows.

Qualifications

• Exceptional communication and guest service skills with a warm, professional demeanor.
• Strong multitasking and organizational abilities with attention to detail.
• Prior hospitality or customer service experience preferred.
• Familiarity with hotel systems and POS software, such as MICROS.
• Ability to work independently and collaboratively in a team environment.

Responsibilities

• Answer and respond to guest calls promptly and professionally, providing solutions or dispatching service requests as needed.
• Coordinate with departments to fulfill guest needs, documenting and following up to ensure timely resolution.
• Take in-room dining orders, demonstrating strong menu knowledge and suggestive selling techniques.
• Accurately input and process orders through the Point of Sale system, ensuring timely delivery and guest satisfaction.
• Maintain detailed call logs, guest request tracking, and daily communication records for each shift.
• Provide guests with accurate information about hotel amenities, local attractions, and area services.
• Monitor and manage outstanding guest requests, ensuring completion before shift end.
• Follow established emergency procedures and maintain a calm, professional demeanor in all situations.
• Uphold confidentiality and security of all guest and hotel information.
• Maintain a clean and organized workspace and adhere to all safety and operational standards.

Skills

Communication skills

Multitasking

Customer service

Teamwork

Tools

MICROS POS

Job description

White Lodging Services, Inc. serves as the AYS Agent, the primary contact for guest requests, inquiries, and in-room dining orders.

You will ensure exceptional service by responding promptly, coordinating with hotel departments, and following up on all requests to guarantee guest satisfaction. The ideal candidate is detail-oriented, guest-focused, and skilled at multitasking in a fast-paced environment, with familiarity of MICROS POS and hospitality workflows.