Guest Services & Ops Assistant Manager

Peachtree Group; Ashburn (VA); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) with match

Paid holidays

Paid time off

Employee Assistance Program

Employee Fund

Job summary

Peachtree Group is seeking an Assistant General Manager to oversee Front Desk, Housekeeping, and Engineering operations, ensuring guests receive quality service and a clean, safe environment. You will manage expenses, optimize occupancy, and support front-of-house operations, with responsibilities spanning scheduling, hiring, and system administration.

This role requires hands-on leadership, strong communication, and a commitment to safety.

Qualifications

• Experience managing front desk, housekeeping, or engineering teams.
• Strong communication and guest relation skills.
• Ability to analyze variances and manage expenses.
• Knowledge of front office systems.

Responsibilities

• Respond to guest requests and complaints with attentive, efficient, courteous follow-up.
• Maximize room revenue by daily status reviews and occupancy monitoring.
• Prepare team schedules according to forecast and payroll budget.
• Interview and recruit team members.
• Operate front office systems, generate reports and perform simple programming.
• Understand the accident prevention program and safety communications.
• Investigate and report employee and guest accidents.
• Support front-of-house operations as needed.

Skills

Guest service excellence

Staff scheduling & payroll

Front desk operations leadership

Job description

Peachtree Group is seeking an Assistant General Manager to oversee Front Desk, Housekeeping, and Engineering operations, ensuring guests receive quality service and a clean, safe environment. You will manage expenses, optimize occupancy, and support front-of-house operations, with responsibilities spanning scheduling, hiring, and system administration.

This role requires hands-on leadership, strong communication, and a commitment to safety.