Hospitality Operations Manager — Front Desk & Rooms

Peachtree Group; Portland (OR); Sur place; USD 7 500 - 85 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) match

Paid holidays

Paid time off

Employee Assistance Program

Employee Fund

Résumé du poste

Peachtree Group in Portland, OR, is seeking an Assistant General Manager to oversee Front Desk, Housekeeping, and Engineering operations. You will ensure quality service and a clean, safe environment while managing expenses and maximizing guest satisfaction.

The role also supports front-of-house operations and coordination with other departments to optimize operations and revenue. This position requires hands-on leadership, effective scheduling, staff interviewing, and proficiency with front

Responsabilités

• Respond to all guest requests, complaints and/or accidents presented at the Front Desk or through reservation, comment cards, letters and/or phone calls in an attentive, efficient, and courteous manner. Follow-up to ensure guest satisfaction.
• Maximize room revenue and occupancy by reviewing status daily. Ability to analyze variances, monitor credit card report and maintain close observation of daily house count.
• Prepare team member schedules according to business forecast, payroll budget guidelines and productivity requirements.
• Have effective interviewing skills and ability to recruit team members.
• Operate all aspects of the front office system, including software maintenance, report generation and analysis, and simple programming.
• Be knowledgeable about the accident prevention program, including safety committee, education/enforcement, and communication of safety issues through department meetings.
• Be able to effectively investigate, report and follow-up on employee and guest accidents.

Description du poste

Peachtree Group in Portland, OR, is seeking an Assistant General Manager to oversee Front Desk, Housekeeping, and Engineering operations. You will ensure quality service and a clean, safe environment while managing expenses and maximizing guest satisfaction.

The role also supports front-of-house operations and coordination with other departments to optimize operations and revenue. This position requires hands-on leadership, effective scheduling, staff interviewing, and proficiency with front