Hotel Operations Assistant General Manager

Peachtree Group; Baltimore (MD); On-site; USD 55,000 - 60,000; Full time

Job summary

Peachtree Group in Baltimore is seeking an Assistant General Manager to oversee Front Desk, Housekeeping and Engineering, ensuring smooth operations and exceptional guest service while controlling costs.

You will manage guest requests, optimize occupancy and revenue, schedule staff, interview candidates, and supervise front office systems. A Bachelor's in Hospitality and 1-2 years in hotel operations are preferred; comprehensive benefits are provided.

Qualifications

• 1-2 years: Hotel Operation Experience.

Responsibilities

• Respond to all guest requests, complaints and/or accidents presented at the Front Desk or through reservation, comment cards, letters and/or phone calls in an attentive, efficient, and courteous manner. Follow-up to ensure guest satisfaction.
• Maximize room revenue and occupancy by reviewing status daily. Ability to analyze variances, monitor credit card report and maintain close observation of daily house count.
• Prepare team member schedules according to business forecast, payroll budget guidelines and productivity requirements.
• Have effective interviewing skills and ability to recruit team members.
• Operate all aspects of the front office system, including software maintenance, report generation and analysis, and simple programming.
• Be knowledgeable about the accident prevention program, including safety committee, education/enforcement, and communication of safety issues through department meetings.
• Be able to effectively investigate, report and follow-up on employee and guest accidents.

Education

Bachelor's or better in Hospitality and Resort Management

Job description

Peachtree Group in Baltimore is seeking an Assistant General Manager to oversee Front Desk, Housekeeping and Engineering, ensuring smooth operations and exceptional guest service while controlling costs.

You will manage guest requests, optimize occupancy and revenue, schedule staff, interview candidates, and supervise front office systems. A Bachelor's in Hospitality and 1-2 years in hotel operations are preferred; comprehensive benefits are provided.