Assistant General Manager

Peachtree Group; Ashburn (VA); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) with match

Paid holidays

Paid time off

Employee Assistance Program

Employee Fund

Job summary

Peachtree Group is seeking an Assistant General Manager to oversee Front Desk, Housekeeping, and Engineering operations, ensuring guests receive quality service and a clean, safe environment. You will manage expenses, optimize occupancy, and support front-of-house operations, with responsibilities spanning scheduling, hiring, and system administration.

This role requires hands-on leadership, strong communication, and a commitment to safety.

Qualifications

• Experience managing front desk, housekeeping, or engineering teams.
• Strong communication and guest relation skills.
• Ability to analyze variances and manage expenses.
• Knowledge of front office systems.

Responsibilities

• Respond to guest requests and complaints with attentive, efficient, courteous follow-up.
• Maximize room revenue by daily status reviews and occupancy monitoring.
• Prepare team schedules according to forecast and payroll budget.
• Interview and recruit team members.
• Operate front office systems, generate reports and perform simple programming.
• Understand the accident prevention program and safety communications.
• Investigate and report employee and guest accidents.
• Support front-of-house operations as needed.

Skills

Guest service excellence

Staff scheduling & payroll

Front desk operations leadership

Job description

The Assistant General Manager is responsible for ensuring the efficient operations of the Front Desk, Housekeeping, and Engineering Departments. They are committed to provide all guests with quality service and a clean and safe environment throughout their stay, while effectively managing expenses and maximizing service levels. Additionally, they will assist and support front of the house operations as needed.

• Respond to all guest requests, complaints and/or accidents presented at the Front Desk or through reservation, comment cards, letters and/or phone calls in an attentive, efficient, and courteous manner. Follow-up to ensure guest satisfaction.
• Maximize room revenue and occupancy by reviewing status daily. Ability to analyze variances, monitor credit card report and maintain close observation of daily house count.
• Prepare team member schedules according to business forecast, payroll budget guidelines and productivity requirements.
• Have effective interviewing skills and ability to recruit team members.
• Operate all aspects of the front office system, including software maintenance, report generation and analysis, and simple programming.
• Be knowledgeable about the accident prevention program, including safety committee, education/enforcement, and communication of safety issues through department meetings.
• Be able to effectively investigate, report and follow-up on employee and guest accidents.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.