Assistant General Manager

Peachtree Group Hospitality Management; Baltimore (MD); On-site; USD 55,000 - 60,000; Full time

Job summary

Peachtree Group in Baltimore is seeking an Assistant General Manager to oversee Front Desk, Housekeeping and Engineering, ensuring smooth operations and exceptional guest service while controlling costs.

You will manage guest requests, optimize occupancy and revenue, schedule staff, interview candidates, and supervise front office systems. A Bachelor's in Hospitality and 1-2 years in hotel operations are preferred; comprehensive benefits are provided.

Qualifications

• 1-2 years: Hotel Operation Experience.

Responsibilities

• Respond to all guest requests, complaints and/or accidents presented at the Front Desk or through reservation, comment cards, letters and/or phone calls in an attentive, efficient, and courteous manner. Follow-up to ensure guest satisfaction.
• Maximize room revenue and occupancy by reviewing status daily. Ability to analyze variances, monitor credit card report and maintain close observation of daily house count.
• Prepare team member schedules according to business forecast, payroll budget guidelines and productivity requirements.
• Have effective interviewing skills and ability to recruit team members.
• Operate all aspects of the front office system, including software maintenance, report generation and analysis, and simple programming.
• Be knowledgeable about the accident prevention program, including safety committee, education/enforcement, and communication of safety issues through department meetings.
• Be able to effectively investigate, report and follow-up on employee and guest accidents.

Education

Bachelor's or better in Hospitality and Resort Management

Job description

• Pay or shift range: $55,000 USD to $60,000 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.
• General Manager
• Full-Time
• Requisition #: ASSIS019771

Description

The Assistant General Manager is responsible for ensuring the efficient operations of the Front Desk, Housekeeping, and Engineering Departments. They are committed to provide all guests with quality service and a clean and safe environment throughout their stay, while effectively managing expenses and maximizing service levels. Additionally, they will assist and support front of the house operations as needed.

• Respond to all guest requests, complaints and/or accidents presented at the Front Desk or through reservation, comment cards, letters and/or phone calls in an attentive, efficient, and courteous manner. Follow-up to ensure guest satisfaction.
• Maximize room revenue and occupancy by reviewing status daily. Ability to analyze variances, monitor credit card report and maintain close observation of daily house count.
• Prepare team member schedules according to business forecast, payroll budget guidelines and productivity requirements.
• Have effective interviewing skills and ability to recruit team members.
• Operate all aspects of the front office system, including software maintenance, report generation and analysis, and simple programming.
• Be knowledgeable about the accident prevention program, including safety committee, education/enforcement, and communication of safety issues through department meetings.
• Be able to effectively investigate, report and follow-up on employee and guest accidents.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Travel Required

No.

Qualifications

Behaviors

Preferred

Team Player : Works well as a member of a group

Motivations

Preferred

Flexibility : Inspired to perform well when granted the ability to set your own schedule and goals

Education

Preferred

Bachelors or better in Hospitality and Resort Management.

Experience

Preferred

1-2 years: Hotel Operation Experience

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.