Assistant General Manager, Hotel Operations

Peachtree Group; Orlando (FL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid Holidays

Paid Time Off

Employee Assistance Program

Job summary

The Assistant General Manager at Peachtree Group is responsible for ensuring efficient operations of Front Desk, Housekeeping and Engineering, delivering quality service and maintaining a clean, safe environment for guests throughout their stay while effectively managing expenses and maximizing service levels. They will assist and support front-of-house operations as needed.

Key duties include responding to guest requests and complaints, optimizing room revenue and occupancy, scheduling team

Responsibilities

• Respond to all guest requests, complaints and accidents presented at the Front Desk or through reservation, comment cards, letters and/or phone calls in an attentive, efficient, and courteous manner. Follow-up to ensure guest satisfaction.
• Maximize room revenue and occupancy by reviewing status daily. Ability to analyze variances, monitor credit card report and maintain close observation of daily house count.
• Prepare team member schedules according to business forecast, payroll budget guidelines and productivity requirements.
• Have effective interviewing skills and ability to recruit team members.
• Operate all aspects of the front office system, including software maintenance, report generation and analysis, and simple programming.
• Be knowledgeable about the accident prevention program, including safety committee, education/enforcement, and communication of safety issues through department meetings.
• Be able to effectively investigate, report and follow-up on employee and guest accidents.

Job description

The Assistant General Manager at Peachtree Group is responsible for ensuring efficient operations of Front Desk, Housekeeping and Engineering, delivering quality service and maintaining a clean, safe environment for guests throughout their stay while effectively managing expenses and maximizing service levels. They will assist and support front-of-house operations as needed.

Key duties include responding to guest requests and complaints, optimizing room revenue and occupancy, scheduling team