Operations Manager

Hilton-Garden-Inn-Hote; Williamsburg Estates (TN); On-site; USD 60,000 - 90,000; Full time

Job summary

Hilton Garden Inn in Williamsburg Estates, TN, seeks a seasoned hotel operations leader responsible for overseeing food and beverage, housekeeping, front office, and reservation management while ensuring guest satisfaction and smooth daily operations.

The role includes staff training, budgeting, payroll, and ensuring accurate records, with the Manager on Duty duty assigned by the General Manager; prior front office experience and leadership are essential.

Qualifications

• BS or BA in Hotel Administration or Management.
• Hotel front office experience, preferably with FOSSE.
• Two years of supervision/management experience.

Responsibilities

• Oversee hotel operations including F&B, housekeeping, and front office.
• Manage staffing, training, payroll, and budgeting in line with occupancy.
• Maintain guest relations and prepare reports.
• Act as Manager on Duty as assigned by the General Manager.
• Ensure inventory controls and adherence to bank procedures.
• Provide training to Front Office staff.

Skills

Verbal skills

Listening

Problem solving

Interpersonal skills

Time management

Guest relations

Education

BS or BA in Hotel Administration or Management

Tools

FOSSE

Job description

Job Summary:

Responsible for overall operation of hotel operations, including food and beverage, housekeeping, front office, reservation management, associate staffing, training, record keeping, report preparation, guest relations and to act as property Manager on Duty when assigned.

Essential Job Functions:

Ensure an environment in which high standards of comfort, service, and quality exist for our guests.

• Ensures teamwork and enhances cooperation between all departments.
  - Maintains accurate records and safeguards all vending machines, Convenience Store items, video tapes and Sport Court equipment (as available).
  - Cooperates with General Manager, Director of Sales, Chief Engineer, Executive Housekeeper, and all Front Office staff to ensure proper suite inventory controls.
• Manages the Spirit Reservation computer.
• Manages and maintains a relationship with the Property Management System provider.
• Works with maintenance to ensure proper key controls.
• Maintain departmental budget and staffing levels in relation to occupancy levels.
• Maintains accurate payroll and employee records. Performs timely and fair reviews.
  - Accurate and complete adherence to bank records and other procedures to ensure complete and timely collections.
• Maintain the Market, lobby, and front office area to highest standards.
• - Responsible for the management of Accounts Receivable, City Ledger, and Guest Ledger.
• - Provide comprehensive training to Front Office staff.
• - Acts as Manager on Duty as designated by the General Manager.

Necessary Skills and Attributes:

• Excellent verbal, comprehension, listening and problem-solving skills
• Interpersonal and time management skills
• Adaptability
• Report and accounting skills
• Guest relation skills

Formal Education:

BS or BA in Hotel Administration or Management

Experience:

Hotel level front office experience, preferably with FOSSE. Two years of previous team management or supervisory experience.

Physical Requirements:

While performing the duties of this job, the employee is regularly required to sit; stand; bend; walk; use hands or finger; or feel objects, tools or controls; lift boxes (up to 15 pounds); talk and hear. Vision abilities required by this job include close vision to a computer screen.

Source: Hospitality Online