Front Desk Supervisor: Guest Experience Leader

AC Miami Wynwood; Miami (FL); In loco; USD 42.000 - 54.000; Tempo pieno

Descrizione del lavoro

HHM Hotels seeks a Front Desk Supervisor to lead front desk operations, train and coach associates, and ensure guest satisfaction. You will resolve guest concerns, manage reservations, and contribute to safety and sustainability practices. Ability to balance accounts and perform audits is required.

The role involves working across shifts, holidays, and weekends, with a focus on delivering exceptional guest experiences and maintaining brand standards.

Competenze

• Interview, select, train, schedule, coach and support associates to meet brand standards.

Mansioni

• Interview, select, train, schedule, coach and support associates to ensure standards.
• Resolve guest complaints through thorough investigation and effective solutions.
• Monitor guest satisfaction scores and drive improvements.
• Engage with guests in lobby activities to foster repeat stays.
• Oversee front office operations in absence of the Front Office Manager.
• Balance accounts and perform audits; handle reservations and billing.

Conoscenze

Staff training

Scheduling

Guest service

Conflict resolution

Brand standards

Formazione

Associate's or Bachelor's degree preferred

Descrizione del lavoro

HHM Hotels seeks a Front Desk Supervisor to lead front desk operations, train and coach associates, and ensure guest satisfaction. You will resolve guest concerns, manage reservations, and contribute to safety and sustainability practices. Ability to balance accounts and perform audits is required.

The role involves working across shifts, holidays, and weekends, with a focus on delivering exceptional guest experiences and maintaining brand standards.