Guest Services & Operations Coordinator

FirstService Residential; Town of Florida (NY); On-site; USD 22,000 - 31,000; Full time

Job summary

FirstService Residential in the United States is seeking an Operations Coordinator to assist management in ensuring building operations, such as front desk and valet, run consistently and efficiently.

This full‑time role offers a Friday to Monday 4:00 PM - 12:00 AM schedule, $19.00 per hour, and responsibilities including coordinating valet requests, monitoring desk operations, completing daily inspections, monitoring security cameras, and upholding safety procedures.

Qualifications

• High school diploma or equivalency.
• Hospitality and/or Security industry experience recommended.
• Excellent customer service skills.
• Strong organization, motivation, and interpersonal skills.
• Critical thinking, problem solving, judgment and decision-making abilities.
• Strong verbal and written communication skills.
• Detail oriented and strong organizational and multi-tasking skills. Ability to adapt to different situations and environments.
• Ability to respond to emergencies and callouts in a timely manner.
• Must have strong proficiency in Windows and Microsoft Office, including but not limited to Word, Excel, and Outlook.
• Ability to work in a team environment as well as independently and be self-driven.

Responsibilities

• Coordinates daily requests for valet to ensure that residents are served in a timely manner.
• Monitors front desk operations and recommends changes to enhance efficiency.
• Completes daily inspections of the building and maintains log of items requiring improvement and/or maintenance.
• Monitors security cameras via a remote device and reports security issues immediately to management and/or appropriate personnel.
• Follows safety procedures and maintains a safe work environment.
• Other duties as required.

Skills

Customer service

Organization

Communication

Problem solving

Safety procedures

Microsoft Office

Education

High school diploma

Tools

Windows

Microsoft Office

Excel

Word

Outlook

Job description

FirstService Residential in the United States is seeking an Operations Coordinator to assist management in ensuring building operations, such as front desk and valet, run consistently and efficiently.

This full‑time role offers a Friday to Monday 4:00 PM - 12:00 AM schedule, $19.00 per hour, and responsibilities including coordinating valet requests, monitoring desk operations, completing daily inspections, monitoring security cameras, and upholding safety procedures.