Resident Services & Property Operations Coordinator

FirstService Residential; Bal Harbour Village (FL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical plans

Dental

Vision

Paid time off

401k with company match

Job summary

FirstService Residential is seeking an Operations Staff member to ensure top-tier service for residents, guests, and service providers. You will register guests, assist with property operations, maintain logs, and respond to emergencies while reporting to the Operations Manager.

The role requires strong customer service, excellent communication, and the ability to work flexible shifts. Benefits include medical, dental, vision, PTO, and a 401(k) with company match.

Qualifications

• Minimum of High School diploma or equivalency required.
• FA CPR AED Certification is desirable.
• Two (2) or three (3) years of experience in a similar position preferred.
• Effective written and verbal communication skills.
• Must possess strong customer service background.
• Strong customer service, communication and interpersonal skills required.
• Multiple language fluency is desirable.
• Strong command of information system hardware/software is required.

Responsibilities

• Demonstrates excellent customer service, communication, and time management skills.
• Monitors Control Systems and Emergency Response Systems
• Responds to emergency situations in a timely manner.
• Accurately maintains daily logs, records, and forms.
• Maintains a safe and secure environment throughout the building/property.
• Works shifts that are subject to change based on property needs.
• Assist the Receiving Department as needed in keeping all deliveries, moves and construction workers orderly and following with Regulations.
• Assist with Unit Owners, Residents and Guests in a courteous, helpful manner, referring all questions that cannot be handled to the Management office for further assistance.

Skills

Customer service

Communication

Time management

Emergency response

Multilingual

Education

High School diploma or equivalent

Tools

Information system hardware/software

Job description

FirstService Residential is seeking an Operations Staff member to ensure top-tier service for residents, guests, and service providers. You will register guests, assist with property operations, maintain logs, and respond to emergencies while reporting to the Operations Manager.

The role requires strong customer service, excellent communication, and the ability to work flexible shifts. Benefits include medical, dental, vision, PTO, and a 401(k) with company match.