Guest Services Manager — Resort Front Office Leader

Hilton; San Antonio (TX); On-site; USD 52,000 - 72,000; Full time

Job summary

Hilton is seeking a Guest Services Manager to oversee the Front Office, ensuring smooth guest arrivals and departures and maintaining exceptional service standards at our hill country property in San Antonio.

You will lead and coach front desk staff, manage scheduling and payroll, and resolve guest issues promptly while coordinating with other departments to optimize operations and uphold brand policies.

Qualifications

• Proven leadership and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• Experience with hotel property management systems preferred.

Responsibilities

• Oversee all front office operations, ensuring smooth guest arrivals and departures.
• Supervise, train, and coach front desk staff to achieve service standards.
• Manage scheduling, payroll approvals, and daily performance evaluations.
• Resolve guest complaints promptly to ensure complete satisfaction.
• Coordinate with Housekeeping and Maintenance to maximize efficiency.
• Ensure compliance with safety, security, and brand policies.

Skills

Leadership

Interpersonal communication

Problem-solving

Decision-making

Conflict-resolution

Organizational skills

Customer service orientation

Education

High school diploma

Tools

OnQ/Opera PMS

Job description

Hilton is seeking a Guest Services Manager to oversee the Front Office, ensuring smooth guest arrivals and departures and maintaining exceptional service standards at our hill country property in San Antonio.

You will lead and coach front desk staff, manage scheduling and payroll, and resolve guest issues promptly while coordinating with other departments to optimize operations and uphold brand policies.