Guest Experience Manager - Front Office, Waikiki

Highgate Hotels, LP; Honolulu (HI); On-site; USD 85,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

401(k) Retirement Plan with employer-m

Paid holidays

Paid vacation

Job summary

Highgate Hotels has a Front Office Manager opportunity at the Alohilani Resort Waikiki Beach in Honolulu, HI. The role oversees the Front Office Guest Experience, drives revenue, and mentors managers and staff to uphold service standards.

The ideal candidate has at least 3 years in hotel leadership, strong communication skills, and familiarity with Opera PMS. This is a full-time position offering competitive compensation and benefits in a dynamic hospitality environment.

Qualifications

• At least 3 years of progressive experience in a hotel or related field.
• Previous management experience required.
• Knowledge of Opera PMS preferred.
• Multi-lingual preferred.

Responsibilities

• Respond to guest requests, problems, complaints and/or accidents with follow-up to ensure satisfaction.
• Motivate, train, and counsel Front Office personnel per hotel standards.
• Conduct Front Office interviews and follow hiring procedures.
• Develop employee morale and ensure training of Front Office staff.
• Maintain professional relationships and open communication with managers and other departments.
• Monitor room inventory to maximize revenue and occupancy.
• Analyze rate variance and monitor credit reports.
• Support guest satisfaction surveys and social media monitoring.
• Monitor expenses to maximize profit and enforce SOPs.
• Oversee Front Office budget preparation with the Director of Rooms.
• Operate Front Office computer systems and perform reporting/analysis.

Skills

Leadership

Customer service

Communication

Tools

Opera PMS

Job description

Highgate Hotels has a Front Office Manager opportunity at the Alohilani Resort Waikiki Beach in Honolulu, HI. The role oversees the Front Office Guest Experience, drives revenue, and mentors managers and staff to uphold service standards.

The ideal candidate has at least 3 years in hotel leadership, strong communication skills, and familiarity with Opera PMS. This is a full-time position offering competitive compensation and benefits in a dynamic hospitality environment.