Front Office Leader: Guest Experience & Revenue Growth

Highgate; Honolulu (HI); On-site; USD 60,000 - 80,000; Full time

Job summary

Highgate is seeking a Front Office Manager for our premier Alohilani Resort Waikiki Beach property in Honolulu. You will oversee guest services and lead a dynamic team to deliver exceptional experiences for guests.

The role emphasizes collaboration with housekeeping and other departments, adherence to standards, and leadership in a fast-paced, guest-facing environment.

You will provide revenue management support and staff development to ensure operational excellence in this vibrant resort setting.

Qualifications

• Experience supervising front desk or guest services teams.

Responsibilities

• Oversee guest services, revenue management support, and staff development to ensure exceptional experiences.
• Collaborate with housekeeping and other departments to maintain standards and deliver a smooth guest journey.
• Provide leadership in a busy, guest-facing environment.

Job description

Highgate is seeking a Front Office Manager for our premier Alohilani Resort Waikiki Beach property in Honolulu. You will oversee guest services and lead a dynamic team to deliver exceptional experiences for guests.

The role emphasizes collaboration with housekeeping and other departments, adherence to standards, and leadership in a fast-paced, guest-facing environment.

You will provide revenue management support and staff development to ensure operational excellence in this vibrant resort setting.