Guest Experience Director

Highgate; Honolulu (HI); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Paid holidays

Paid vacation

Paid sick leave

401(k) Retirement Plan with employer-m

Job summary

Highgate Hotels in Honolulu seeks a Director of Guest Services to lead Front Office, Guest Relations, Reservations and Bell/Valet operations, delivering attentive, efficient service to drive guest satisfaction. You will oversee daily front office activities, manage staffing and budgets, and partner with Revenue Management to optimize occupancy and ADR while maintaining Highgate standards.

Candidates should have at least 6 years in hospitality with a 4-year degree preferred, strong leadership,

Qualifications

• At least 6 years of progressive hotel experience; or a 4-year degree with 2+ years related experience; or a 2-year degree with 4+ years related experience.
• Must be proficient in Windows, company-approved spreadsheets, and word processing.

Responsibilities

• Oversee Front Office, Guest Relations, Reservations and Bell/Valet operations to ensure attentive, friendly, efficient service.
• Drive guest satisfaction initiatives and monitor metrics to continually improve the guest experience.
• Lead daily front office activities, oversee staffing, budgets, and performance reviews; collaborate with Hotel Manager and General Manager.

Skills

Windows

Spreadsheets

Word processing

Education

College degree preferred

Job description

Highgate Hotels in Honolulu seeks a Director of Guest Services to lead Front Office, Guest Relations, Reservations and Bell/Valet operations, delivering attentive, efficient service to drive guest satisfaction. You will oversee daily front office activities, manage staffing and budgets, and partner with Revenue Management to optimize occupancy and ADR while maintaining Highgate standards.

Candidates should have at least 6 years in hospitality with a 4-year degree preferred, strong leadership,