Guest Services Leader - Hotel Ops & Experience

Common Thread Hotels; Laguna Beach (CA); On-site; USD 55,000 - 80,000; Full time

Job summary

Common Thread Hotels is seeking a Guest Services Supervisor in Laguna Beach, CA to provide attentive, courteous, and efficient service while maximizing room revenue and occupancy. You will run reports and maintain the property’s look and feel, guiding day-to-day departmental management in line with ownership’s vision.

The role requires at least 3 years in hotel operations or fine dining with a commitment to growth, plus supervisory experience and strong references.

Qualifications

• 3 years hotel experience or 3 years in fine dining with a deep commitment to growing your career in hotel operations.
• Entrepreneurial spirit and leadership.
• Front desk manager/supervisor, assistant manager or related experience is preferred.
• Excellent references.

Responsibilities

• Implement guest service program.
• Hire, train, and monitor all hotel employees.
• Maintain guest room standards.
• Embody and direct ownership’s vision and business model through day-to-day management of departments for the hotel.

Skills

Entrepreneurial spirit

Strong references

Front desk supervision experience

Customer service orientation

Education

College Degree in Hotel or Business Administration

Job description

Common Thread Hotels is seeking a Guest Services Supervisor in Laguna Beach, CA to provide attentive, courteous, and efficient service while maximizing room revenue and occupancy. You will run reports and maintain the property’s look and feel, guiding day-to-day departmental management in line with ownership’s vision.

The role requires at least 3 years in hotel operations or fine dining with a commitment to growth, plus supervisory experience and strong references.