Guest Services Manager - Lead Legendary Hospitality Team

Traditions Hospitality Group; Guymon (OK); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Daily Pay

401(k) Matching

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Teladoc for Part-Time Employees

Paid Time Off

Employee Assistance Program

Anniversary & Birthday Programs

Job summary

Traditions Hospitality Group seeks a Guest Services Manager to lead our guest services team and ensure exceptional experiences for every guest. You will supervise front desk, concierge, and bell staff, coordinating with departments to meet guest needs and resolve issues promptly.

Responsibilities include maintaining service quality, training staff, and staying knowledgeable about local attractions and hotel services to provide top-tier recommendations and support to guests.

Qualifications

• Must be at least 21 years of age.
• Must be able to obtain an ABLE license.
• Must be able to obtain Gaming license (if applicable).
• Minimum of 2 years of experience in management.
• Flexibility to work nights, weekends, and holidays.
• Maintain a professional appearance per dress code standards.

Responsibilities

• Oversee the guest services team, including front desk, concierge, and bell staff, providing guidance and training.
• Ensure smooth check-in and check-out processes and promptly resolve guest issues.
• Coordinate with other departments to fulfill guest requests and enhance the guest experience.
• Monitor guest feedback and implement strategies to improve service quality.
• Maintain up-to-date knowledge of hotel services, local attractions, and events to assist guests.

Skills

Leadership

Guest Service

Team Supervision

Customer Service

Job description

Traditions Hospitality Group seeks a Guest Services Manager to lead our guest services team and ensure exceptional experiences for every guest. You will supervise front desk, concierge, and bell staff, coordinating with departments to meet guest needs and resolve issues promptly.

Responsibilities include maintaining service quality, training staff, and staying knowledgeable about local attractions and hotel services to provide top-tier recommendations and support to guests.