Guest Services Manager

Homewood Suites by Hilton Davidson; Davidson (NC); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Competitive salary

Managerial bonus potential

Leadership development programs

Hotel discount programs

Job summary

Homewood Suites by Hilton Davidson in Davidson, NC seeks a Guest Services Manager to oversee front desk operations and ensure guests receive exceptional service throughout their stay. This role suits a leader with a customer-first mindset who thrives in a busy hotel environment.

The position offers competitive pay, managerial bonus potential, leadership development programs, and hotel discounts. You will supervise front desk staff, handle escalated guest issues, and collaborate with other

Responsibilities

• Supervise front desk and concierge staff
• Handle escalated guest issues and special requests
• Maintain scheduling and training for front desk team
• Monitor guest feedback and implement service improvements
• Collaborate with other departments to improve operations
• Work various shifts when needed

Job description

Job Summary:

We are hiring a Guest Services Manager to oversee front desk operations and ensure guests receive exceptional service throughout their stay. This role is ideal for someone with strong leadership skills and a customer-first mindset who thrives in a busy hotel environment.

Benefits:

• Competitive salary
• Managerial bonus potential
• Leadership development programs
• Hotel discount programs

Responsibilities:

• Supervise front desk and concierge staff
• Handle escalated guest issues and special requests
• Maintain scheduling and training for front desk team
• Monitor guest feedback and implement service improvements
• Collaborate with other departments to improve operations
• Work various shifts when needed