Guest Services Manager

DoubleTree by Hilton; Appleton (WI); On-site; USD 52,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Managerial bonus potential

Leadership development programs

Hotel discount programs

Job summary

DoubleTree by Hilton in Appleton, WI seeks a Guest Services Manager to oversee front desk operations and ensure guests receive exceptional service throughout their stay. This role rewards leadership, guest-first mindset, and the ability to thrive in a busy hotel environment.

You will supervise front desk and concierge staff, manage scheduling and training, resolve escalated issues, monitor feedback, and collaborate with housekeeping, food and beverage, and sales to drive service improvements and

Qualifications

• Experience leading hotel front desk teams.
• Strong guest-service orientation.
• Ability to manage schedules and training.

Responsibilities

• Supervise front desk and concierge staff.
• Handle escalated guest issues and special requests.
• Maintain scheduling and training for front desk team.
• Monitor guest feedback and implement service improvements.
• Collaborate with other departments to improve operations.

Skills

Leadership

Guest service

Front desk

Job description

Job Summary:

We are hiring a Guest Services Manager to oversee front desk operations and ensure guests receive exceptional service throughout their stay. This role is ideal for someone with strong leadership skills and a customer-first mindset who thrives in a busy hotel environment.

Benefits:

• Competitive salary
• Managerial bonus potential
• Leadership development programs
• Hotel discount programs

Responsibilities:

• Supervise front desk and concierge staff
• Handle escalated guest issues and special requests
• Maintain scheduling and training for front desk team
• Monitor guest feedback and implement service improvements
• Collaborate with other departments to improve operations