Guest Services Manager

Homewood Suites by Hilton; Davidson (NC); In loco; USD 42.000 - 65.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hotel discount

Leadership development

Descrizione del lavoro

Homewood Suites by Hilton in Davidson, NC is seeking a Guest Services Manager to oversee front desk operations and ensure guests receive exceptional service throughout their stay.

You will lead a team, handle escalations, manage scheduling and training, monitor guest feedback, and partner with other departments to improve operations across shifts.

Mansioni

• Supervise front desk and concierge staff
• Handle escalated guest issues and special requests
• Maintain scheduling and training for front desk team
• Monitor guest feedback and implement service improvements
• Collaborate with other departments to improve operations
• Work various shifts when needed

Conoscenze

Leadership

Customer service

Staff supervision

Front desk management

Descrizione del lavoro

Job Summary:

We are hiring a Guest Services Manager to oversee front desk operations and ensure guests receive exceptional service throughout their stay. This role is ideal for someone with strong leadership skills and a customer-first mindset who thrives in a busy hotel environment.

Benefits:

• Competitive salary
• Managerial bonus potential
• Leadership development programs
• Hotel discount programs

Responsibilities:

• Supervise front desk and concierge staff
• Handle escalated guest issues and special requests
• Maintain scheduling and training for front desk team
• Monitor guest feedback and implement service improvements
• Collaborate with other departments to improve operations
• Work various shifts when needed