Guest Services Manager

Homewood Suites by Hilton; Davidson (NC); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Hotel discount

Leadership development

Job summary

Homewood Suites by Hilton in Davidson, NC is seeking a Guest Services Manager to oversee front desk operations and ensure guests receive exceptional service throughout their stay.

You will lead a team, handle escalations, manage scheduling and training, monitor guest feedback, and partner with other departments to improve operations across shifts.

Responsibilities

• Supervise front desk and concierge staff
• Handle escalated guest issues and special requests
• Maintain scheduling and training for front desk team
• Monitor guest feedback and implement service improvements
• Collaborate with other departments to improve operations
• Work various shifts when needed

Skills

Leadership

Customer service

Staff supervision

Front desk management

Job description

Job Summary:

We are hiring a Guest Services Manager to oversee front desk operations and ensure guests receive exceptional service throughout their stay. This role is ideal for someone with strong leadership skills and a customer-first mindset who thrives in a busy hotel environment.

Benefits:

• Competitive salary
• Managerial bonus potential
• Leadership development programs
• Hotel discount programs

Responsibilities:

• Supervise front desk and concierge staff
• Handle escalated guest issues and special requests
• Maintain scheduling and training for front desk team
• Monitor guest feedback and implement service improvements
• Collaborate with other departments to improve operations
• Work various shifts when needed