Guest Services Manager - Front Desk Leader

bmihospitality; Seattle (WA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision offered after qualification period

Competitive performance bonuses - potential for up to $1000 monthly

401k with match offered after qualification period

Employee discounts at IHG Hotels worldwide

Commuter benefits offered

Seattle Paid Safe Sick Leave

Vacation time accrued based on hours worked

10 paid holidays each year

Free parking

Job summary

bmihospitality is looking for a Guest Service Manager at Staybridge Suites Seattle - Fremont. The ideal candidate will manage front desk operations, schedule staff, and ensure superior customer service.

Applicants should have a minimum of 2 years in hotel front desk operations, alongside previous supervisory experience. The role demands open availability and encompasses responsibilities such as training staff, resolving complaints, and maintaining operational standards.

Competitive benefits are offered including health coverage, bonuses, and vacation time.

Qualifications

• 2+ years of work experience in hotel front desk operations.
• Previous customer service experience required.
• Previous supervisory or management experience preferred.
• Open availability is a must as there are no set days off.

Responsibilities

• Schedules staff based on business demand and ensures front desk shifts are covered.
• Assigns duties to front office staff and observes performance.
• Provides training to front desk staff.
• Selects or assists in the selection of front office staff.
• Reviews front office employee performance and conducts personnel actions.
• Maintains accurate records including cash flow and sensitive documents.
• Conducts or assists in conducting staff meetings.
• Adheres to franchise and company procedures and regulations.
• Attends operation meetings and ensures information is shared.
• Assists GM in performing property inspections.
• Receives and resolves guest complaints and employee concerns.
• Covers shifts on front desk if needed.

Job description

bmihospitality is looking for a Guest Service Manager at Staybridge Suites Seattle - Fremont. The ideal candidate will manage front desk operations, schedule staff, and ensure superior customer service.

Applicants should have a minimum of 2 years in hotel front desk operations, alongside previous supervisory experience. The role demands open availability and encompasses responsibilities such as training staff, resolving complaints, and maintaining operational standards.

Competitive benefits are offered including health coverage, bonuses, and vacation time.