Guest Experience Lead — Front Desk Supervisor

Pyramid Global Hospitality; Seattle (WA); On-site; USD 30,117 - 42,895; Full time

Benefits offered by this job

Comprehensive health insurance

401K matching

Paid Time Off

Job summary

Pyramid Global Hospitality seeks a Front Desk Supervisor to join their team at InterContinental Seattle Bellevue. This role requires outstanding customer service skills and an engaging personality to enhance guest experiences. Responsibilities include managing guest check-ins, training front desk staff, and ensuring quality standards are met.

The ideal candidate will thrive in a fast-paced luxury environment, able to work flexible hours and maintain professionalism with guests and team members. Experience in hospitality is preferred, and competitive benefits are offered.

Qualifications

• Must be available to work a flexible schedule including nights, weekends, and holidays.
• Previous hotel or resort experience preferred.
• Ability to work in a fast-paced setting and stand for the duration of the shift.

Responsibilities

• Help guests discover their ‘Wanderlust’ experience.
• Check guests in, ensuring proper credit is received and fulfilling special requests.
• Train and direct work of front desk team members to ensure quality operation.

Skills

Customer service experience

Engaging personality

Computer skills

Communication skills

Education

High school diploma or equivalent

Job description

Pyramid Global Hospitality seeks a Front Desk Supervisor to join their team at InterContinental Seattle Bellevue. This role requires outstanding customer service skills and an engaging personality to enhance guest experiences. Responsibilities include managing guest check-ins, training front desk staff, and ensuring quality standards are met.

The ideal candidate will thrive in a fast-paced luxury environment, able to work flexible hours and maintain professionalism with guests and team members. Experience in hospitality is preferred, and competitive benefits are offered.