Front Office Assistant Manager - Guest Experience Leader

Residence Inn by Marriott; Seattle (WA); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) plan

Daily pay

Job summary

Residence Inn Downtown Seattle Lake Union is seeking an Assistant Front Office Manager who will set the tone for guest interactions and lead the front desk team to deliver memorable experiences throughout the guest journey. You will train, coach, and schedule staff, ensuring prompt and courteous service across shifts while resolving guest issues with strong problem-solving skills.

Effective collaboration with other departments is essential to meet guest requests and maintain accurate front desk

Qualifications

• Previous customer service experience in the hospitality field is required.
• Strong verbal and written communication skills.
• You must be able to read, write, type and use basic technology.
• This job requires you to stand for an entire shift and you must be able to lift at least 25 pounds.
• Applicants must be available to work evenings, weekends and holidays.

Responsibilities

• Assist with training, coaching and scheduling for the front office team.
• Ensure all guests are served promptly and courteously during all shifts.
• Apply problem solving skills to resolve guest issues to their satisfaction.
• Coordinate with other departments to meet guest requests in a fast-paced environment.
• Follow proper cash handling procedures and ensure charges are posted and reconciled.
• Support the goals of the hotel through teamwork and collaboration with all departments.

Skills

Customer service

Verbal communication

Written communication

Job description

Residence Inn Downtown Seattle Lake Union is seeking an Assistant Front Office Manager who will set the tone for guest interactions and lead the front desk team to deliver memorable experiences throughout the guest journey. You will train, coach, and schedule staff, ensuring prompt and courteous service across shifts while resolving guest issues with strong problem-solving skills.

Effective collaboration with other departments is essential to meet guest requests and maintain accurate front desk