Front Desk Guest Experience Specialist

bmihospitality; Seattle (WA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, and vision after qualification period

Performance bonuses up to $600 monthly

401k with match after qualification period

Employee discounts at IHG Hotels worldwide

Commuter benefits

Seattle Paid Safe Sick Leave

Vacation time accrued

Overtime pay for holidays

Free parking

Job summary

bmihospitality in Seattle is seeking a dedicated Front Desk Associate to ensure exceptional guest experiences. Responsibilities include greeting guests, managing check-ins, and assisting with inquiries both in person and over the phone.

The ideal candidate should have strong computer skills, previous customer service experience, and be willing to work weekends and holidays. Benefits include medical and dental insurance, performance bonuses, and employee discounts at IHG Hotels worldwide.

Qualifications

• Strong computer skills are essential.
• Typing speed of at least 40 words per minute is required.
• Previous experience in customer service is preferable.
• Ability to stand for extended periods and lift up to 20 lbs.

Responsibilities

• Greet guests and complete check-in procedures.
• Answer inquiries and assist with reservations.
• Control and record financial transactions at the front desk.
• Maintain good customer relations.
• Contribute to overall department performance.

Skills

Strong computer skills, including Microsoft Office

Ability to type 40+ wpm

Previous customer service experience

Strong work ethic

Able to stand for extended periods of time

Able to lift up to 20 lbs.

Must be able to work weekends and holidays

Job description

bmihospitality in Seattle is seeking a dedicated Front Desk Associate to ensure exceptional guest experiences. Responsibilities include greeting guests, managing check-ins, and assisting with inquiries both in person and over the phone.

The ideal candidate should have strong computer skills, previous customer service experience, and be willing to work weekends and holidays. Benefits include medical and dental insurance, performance bonuses, and employee discounts at IHG Hotels worldwide.