Front Office Manager — Guest Experience Leader

Four Points By Sheraton Seattle Airport South; Des Moines (WA); On-site; USD 31,000 - 44,000; Full time

Benefits offered by this job

Bonus Eligible

401k

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Voluntary Insurance

Team Discounts

Travel Discounts

Career Advancement

Job summary

Four Points By Sheraton Seattle Airport South is hiring a Front Office Manager to lead the guest services team and daily hotel operations. You will mentor front desk staff, manage reservations, and uphold exceptional guest service standards to deliver a memorable stay.

The role requires 2+ years in front office management in a branded hotel, strong communication, and proficiency with hotel software platforms. Availability for day, night, weekends, and holidays is required.

Qualifications

• 2+ years Front Office Manager experience in a branded hotel environment
• College degree or hospitality coursework preferred
• Strong knowledge of software applications (MS Office) and hotel platforms (OnQ, Opera, Fosse, Lightspeed, HotSOS, GXP, BOB, Kipsu, Slack)
• Fluency in English; other languages beneficial
• Excellent verbal and written communication skills
• High energy with strong leadership and people skills
• Ability to multi-task and work under pressure
• Full availability; ability to work nights, weekends, and holidays

Responsibilities

• Oversee training, coaching, and daily operations of guest services including front desk, reservations, and audit
• Set the tone for guest experience and lead by example with exceptional service
• Coordinate with team to ensure outstanding guest satisfaction and smooth hotel operations

Skills

Front Office Manager experience

Leadership

Communication skills

Customer service

Multitasking

Education

Hospitality related degree

Tools

Microsoft Office

OnQ

Opera

Fosse

Lightspeed

HotSOS

GXP

BOB

Kipsu

Slack

Job description

Four Points By Sheraton Seattle Airport South is hiring a Front Office Manager to lead the guest services team and daily hotel operations. You will mentor front desk staff, manage reservations, and uphold exceptional guest service standards to deliver a memorable stay.

The role requires 2+ years in front office management in a branded hotel, strong communication, and proficiency with hotel software platforms. Availability for day, night, weekends, and holidays is required.