Guest Services Manager: Front Desk Leader

Hulsing-Hotels; Kansas City (MO); On-site; USD 42,000 - 62,000; Full time

Job summary

Hulsing-Hotels is seeking a Guest Services Manager to supervise front office operations and ensure outstanding guest service in Kansas City. You will hire and guide front desk staff, handle inquiries by phone and in person, and resolve complaints while maintaining hotel policies and a professional demeanor.

The role requires at least two years of front desk experience, a high school diploma or GED, and a preferred Bachelor’s degree in business administration or hospitality management.

Qualifications

• High School Education or GED required.
• Bachelor’s degree in business administration or hospitality management preferred.
• Minimum of two years front desk experience.

Responsibilities

• Direct operations at the front desk and ensure customer service meets our high standards for guest satisfaction.
• Hire, train, and supervise front office employees, ensuring they provide excellent guest services and enforce hotel policies.
• Interact with customers both in person and over the phone, assist with inquiries, and mitigate any guest complaints.
• Handle the front desk budget and order office supplies as needed.
• Compile occupancy reports and financial information for the general manager.

Skills

Customer service leadership

Communication

Problem solving

Multitasking

Education

High school diploma or GED

Bachelor’s degree in business administration or hospitality management

Job description

Hulsing-Hotels is seeking a Guest Services Manager to supervise front office operations and ensure outstanding guest service in Kansas City. You will hire and guide front desk staff, handle inquiries by phone and in person, and resolve complaints while maintaining hotel policies and a professional demeanor.

The role requires at least two years of front desk experience, a high school diploma or GED, and a preferred Bachelor’s degree in business administration or hospitality management.