Guest Experience Manager — Front Office & Team Leadership

Hotel Equities; Kansas City (MO); On-site; USD 48,000 - 54,000; Full time

Benefits offered by this job

Performance Bonus

Medical, Dental & Vision Insurance

Paid Vacation, Sick Time & Holidays

401(k) Retirement Plan

Flexible Spending Account

Life Insurance

Employee Assistance Program

Career Growth Opportunities

Reduced Hotel Rates

Employee Referral Program

Job summary

Hotel Equities is seeking a dynamic Guest Services Manager in Kansas City to lead front office operations and elevate the guest experience. You will supervise Guest Services and Front Office teams, coordinate with other departments, and ensure service excellence in a fast-paced environment.

The ideal candidate has hotel guest services or front desk leadership experience, strong communication skills, and a passion for delivering welcoming, professional service.

Qualifications

• Experience in hotel guest services or front office with a customer-focused mindset.
• Ability to lead and coach a team to deliver consistent service standards.
• Strong communication, organizational and problem-solving skills.

Responsibilities

• Provide leadership and direction to Guest Services and Front Office teams.
• Oversee daily operations including check-in/out, reservations, and guest requests.
• Maintain warm, professional guest interactions and handle service recovery when needed.
• Train, coach, and develop associates to sustain high standards.
• Monitor front desk operations, lobby presentation, and brand compliance.
• Coordinate with housekeeping, maintenance, and F&B to address guest needs.
• Review guest information, billing, and payment details per procedures.
• Assist with reports, deposits, and other front office tasks.
• Support management in achieving guest satisfaction, revenue, and goals.
• Manage staffing levels and scheduling to ensure coverage.
• Promote hotel amenities and programs to enhance the guest experience.

Skills

Guest Services

Front Office

Leadership

Communication

Problem Solving

Team Coaching

Time Management

Independence

Tools

PMS

POS

Guest Messaging Platforms

OTA Systems

MS Office

Job description

Hotel Equities is seeking a dynamic Guest Services Manager in Kansas City to lead front office operations and elevate the guest experience. You will supervise Guest Services and Front Office teams, coordinate with other departments, and ensure service excellence in a fast-paced environment.

The ideal candidate has hotel guest services or front desk leadership experience, strong communication skills, and a passion for delivering welcoming, professional service.