Guest-Experience Housekeeping Manager

Hilton; Minneapolis (MN); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Travel perks

Stock purchase program

Paid parental leave

Caregiving support

Crisis concierge

Mental health resources

Generous PTO

Health & welfare benefits

Retirement plans

Employee stock purchase program

Job summary

Hilton is seeking a Housekeeping Manager to oversee daily housekeeping operations, ensuring cleanliness, service, and quality across guest rooms, public spaces, and meeting areas. You will manage budgets, forecasting, and policy enforcement to drive efficiency and profitability.

You’ll supervise and develop the team, provide coaching, and foster a positive work environment while upholding Hilton’s light and warmth of hospitality throughout the guest stay.

Qualifications

• A passion for spreading the light and warmth of Hospitality.
• Acting with Integrity and always doing the right thing.
• Inspiring others through Leadership.
• A belief that Teamwork drives the best outcomes.
• A sense of Ownership and accountability.
• A focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Responsibilities

• Oversee daily housekeeping operations: Manage cleanliness, service, and product quality standards in guest rooms, public spaces, restrooms, offices, and meeting areas
• Ensure room readiness: Coordinate housekeeping efforts to ensure rooms are cleaned and available for guests promptly and efficiently
• Manage departmental processes: Oversee systems usage, cost controls, budgeting, forecasting, and policy enforcement to drive efficiency and profitability
• Conduct inspections: Oversee and perform room and public area inspections to maintain high-quality standards and compliance
• Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment

Job description

Hilton is seeking a Housekeeping Manager to oversee daily housekeeping operations, ensuring cleanliness, service, and quality across guest rooms, public spaces, and meeting areas. You will manage budgets, forecasting, and policy enforcement to drive efficiency and profitability.

You’ll supervise and develop the team, provide coaching, and foster a positive work environment while upholding Hilton’s light and warmth of hospitality throughout the guest stay.